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Why is my gift recipient’s information showing up on our forms?

After you gift a Second Seat, your browser remembers the recipient’s name and email. When you open another Dow Janes form on the same device, those details may appear pre-filled instead of yours.

What’s happening

When you complete the gifting form, your browser saves the details you entered, including your recipient’s email. Other Dow Janes forms may then fill in that saved information automatically. Your account hasn’t changed.

What you should do

  1. Check before you submit. Look at the name and email on every form. If they’re your recipient’s, replace them with your own.
  2. Use the reset link. If a form is pre-filled, you’ll see a link that says “Not you? Click here to reset.” Select it to clear the pre-filled fields, then enter your own details. The link only appears when a form has been pre-filled, and it resets the form you’re on, so you may need to use it again on other forms.
  3. Want to clear it for good? Open our forms in a private or incognito window, or clear your browser’s saved site data for our site, then reload the page.

Is my recipient’s information visible to anyone else?

No. The details are stored in your own browser on your own device. (Confirm this before publishing, especially for shared computers.)

Submitted a form with the wrong details?

Contact: hello@dowjanes.com with the form name and approximate date, and we’ll correct your record.